• 79°

Pal’s Sudden Service experiencing straw shortage

Kingsport – A supply chain shortage of Pal’s famous yellow straws with red stripes is causing the regional restaurant chain to substitute other straws in the interim.
“Our team has worked tirelessly during the pandemic to overcome supply chain issues from those who provide food and other materials to our restaurants,” says Adam Crosby, Chief Operating Officer at the regional fast food chain. “We have overcome most of these issues to avoid any impact to our customers. However, the supply of our classic yellow straws with red stripes has now been impacted by a shortage and we apologize for the inconvenience.”
“Our mission is to delight our customers with every Pal’s experience, says Crosby. “It’s my hope that our customers will be patient with this temporary shortage. We will be back with our classic straws for sipping Big Tea and Pal’s Shakes as soon as possible.”  
About Pal’s Sudden Service
Pal’s is known for its refreshing 32 oz. Big Teas, Big Pal® hamburger, hot dogs, Frenchie Fries® and Cheddar Rounds®. Pal’s menu offers items for breakfast, lunch, and dinner as well as extraordinary milkshakes. Founded in 1956 by Pal Barger, the Kingsport, Tenn.-based company is famous for unmatched customer service, exceptional food quality, and the nation’s fastest drive-thru speeds.
Pal’s Sudden Service was the first restaurant chain to earn the prestigious Baldrige National Quality Award, a U.S. Department of Commerce award for business excellence. It is also a two-time winner of Tennessee’s Quality Excellence Award. For more information, go to www.palsweb.com.