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City government announces complete reopening of City Hall; to close Gray drive-thru

The City of Johnson City will reopen the Finance and Development Service lobbies of the Municipal and Safety Building Monday, Oct. 5. The reopening will be conducted in conjunction with public health guidance to safely allow in person interactions while mitigating the risk of new COVID-19 cases. Screening measures, including temperature checks, will be in place at all entrances and masks will be required. Visitors to City Hall are asked to follow posted signage and follow directional signage.
“The health and safety of our residents, business owners, and staff remain our top priority,” said City Manager Pete Peterson. “Although City Hall has reopened, we encourage citizens and businesses to continue to limit in-person interaction and conduct City business by phone, email or through the use of online services whenever possible.”
Online and autodraft options are available for customers to make payments on property taxes and utility bills. More information about online payments can be found at www.johnsoncitytn.org/payments. Additionally, payments can be made by phone. To pay utility bills by phone, please call 877-768-5046. To pay property taxes by phone, please call 877-768-5048. The temporary drive-thru service previously provided in Gray will permanently close on Friday, Oct. 2. The night depository located at City Hall will remain available.
New Water and Sewer Services customers should call 423-461-1640 to sign up for new service with a credit card.
All building, trades, sign permits and planning applications should be applied for online through the CityView Portal, https://jc-cityviewweb.johnsoncitytn.org/CityViewPortal/Online applications remain the preferred method of submission but physical documents will be accepted at the counter.
Trade permits (that do not require a plan review) can be issued over the phone with a credit card payment by calling 423-434-6047. For questions related to the CityView online Permit Portal, contact Adrienne Brown at 423-434-5845 or abrown@johnsoncitytn.org. For the Planning Division, call 423-434-6074 or planning@johnsoncitytn.org. Permit inspection requests should call 423-434-6047, and select option 1 to leave a voice message request.
For questions regarding the reopening process, please call 423-434-6021.